New Westminster Chamber of Commerce
Membership and Events Assistant
The following defines the scope and type of work responsibilities characteristic of this position. In all instances, it is of utmost importance that a high degree of confidentiality is observed.
Key responsibilities include:
Actively seeking new memberships
Actively encouraging member retention
Being well informed on all membership benefits, programs and discounts and how each works;
Handle all member inquiries
Maintain all membership data sources
Promote the interest of all members
Coordinate all aspects of Chamber events to provide value to members and perceived value to future members
Develop and strengthen the feedback loop between the Chamber and its members
Provide and assist the Chamber Membership Committee in developing all related membership services marketing strategy and materials
Support the Chamber’s strategic plan
Other duties include:
MEMBERSHIP SALES AND RETENTION
Meet and visit new and potential members regularly;
Answer all email enquiries;
Develop and implement a sales strategy for growing membership;
Promote membership benefits and discounts to all members and non members on an ongoing basis while keeping all information current in new member packages, online and in renewal packages;
Ensure each member has contact at least twice per calendar year
Work with administration to collect overdue accounts;
Help maintain database and advise administration of member cancelations;
Update member information as provided (new addresses, contacts, emails, phone numbers etc.) in database
Administer membership shelves and business card rack in chamber office, keeping all material current; contact members if material is running low, ensure all material is from Chamber members;
Create member service report for the membership committee once per month
Provide new member information to other team members for inclusion in newsletter, social media and other related initiatives
In order to provide members with the utmost value, the Membership and Events Assistant will be responsible for coordinating all aspects of member events, including:
Securing the sponsorships for the member networking events
Determining dates and appropriate venues (in consultation with the Chamber CEO)
Booking venues, catering, A/V, speakers, entertainment, etc as required and within budget (in consultation with the Chamber CEO)
Developing communications plan to notify members and the larger community of events and encourage attendance
Working with the Chamber CEO to ensure event information is communicated appropriately through Chamber channels, registration system is in place and team members are available to fill necessary event roles.
ADMINISTRATION OF CHAMBER BENEFIT PROGRAMS
With a clear understanding of the benefit agreements in place the Membership and Events Manager will:
Review monthly group insurance statement to ensure all businesses on the program are members and monthly payments are correct, update Chamber database with group insurance information; maintain contact with group insurance rep to report any discrepancies to rep and CEO
Review reports from BC Chamber and benefit reps to ensure businesses that are on the program are members
Update Chamber database with pertinent information on benefits;
Provide membership confirmation letters as required to benefit reps.
Other Administration tasks as required
Update website weekly
Develop and distribute membership welcome packages, letters, certificates etc
Increase Chamber relations with the members, business community and other Chambers of Commerce, develop personal professional relationships with these and other stakeholders.
Represent Chamber at community or business events when required;
When required, speak to groups and organizations on benefits of membership and what Chamber is all about;
Send out hand written thank you notes and congratulations letters on an ongoing basis to contacts/new contacts; general membership.
COMMITTEES AND PROJECTS
The Membership and Events Assistant, as directed, will assist in the coordination of the Chamber Membership Committee and work with the volunteers to assure that projects which evolve from this committee (whether on-going or new) be achieved with success.
This may include promoting and increasing usage of the Member Marketplace and/or other member benefit programs.
This person will assist with research for programs outlined by the Membership Committee. He/she will be responsible for implementing, under direction of the CEO and volunteer workers, the program of work and policies as adopted by the Board of Directors.
SUPPORT TO THE CEO
Cooperation with the Chamber CEO will be essential to this position. Tasks may be assigned that have not been listed as part of the job description. This person shall be responsible for taking the initiative for completing the tasks once asked.
QUALIFICATIONS & EXPERIENCE:
- Event planning, communications, public relations, sales and marketing experience
- Strong written and verbal communication skills with a high degree of professionalism
- Must be a self-starter with exceptional organizational skills
- Strong relationship-building skills with the ability to work with a wide range of stakeholders
- Strong technology skills with knowledge of database management systems and social media platforms
- Use of own vehicle will be required. Paid mileage, Valid BC Driver’s license with Business Insurance
Closing Date: Close of Business (4:30 p.m.) Friday June 3, 2016
Send Resume and Cover Letter to: Attention: Cori Lynn Germiquet, CEO
New Westminster Chamber of Commerce, firstname.lastname@example.org